Refund and Returns Policy

Returns

We want you to be satisfied with your purchase from Cozy iHome.

If you are not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition
• Be returned in the original packaging
• Include all accessories, manuals, and components (if applicable)

Items returned without prior authorization may not be accepted.

Non-Returnable Items

• Clearance or final sale items
• Customized or personalized products
• Gift cards
• Items damaged due to misuse, improper installation, or normal wear and tear

Return Process

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your payment provider or financial institution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include photos of the item and packaging so we can evaluate the issue and provide a suitable solution, such as:

· Replacement

· Store credit

· Full or partial refund

Return Shipping Costs

If the return is due to:

• A defective product
• A damaged item
• An error on our part

We will cover the return shipping costs.

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.

Order Cancellations

Orders may be canceled before they are processed and shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us:

Email: support@cozy-ihome.com

Thank you for shopping with Cozy iHome.